Ensuring a smooth transition for recently acquired branches is part of the thinking behind Arvest Bank’s decision to deploy IntelliResponse Virtual Agent technology on its corporate website. The bank plans to expand the service to the full website soon afterward.
Arvest Bank will be taking over 29 Bank of America branches in four states: Arkansas, Oklahoma, Kansas, and Missouri. Deposits from these new branches total $750 million.
A few metrics on Arvest:
- The largest bank in Arkansas, ranked by deposits
- More than $13 billion in assets
- More than 260 locations in 90 municipalities
- Owned by the Walton family, founders of WalMart
IntelliResponse has more than 360 live implementations, serving customers and responding to more than 100 million inquiries each year.
The company’s Enterprise Virtual Agent technology enables everything from corporate webpages to mobile applications to function with a “virtual concierge.” Because customers can ask questions in a normal, conversational voice, the company’s EVA technology has the potential to significantly enhance the online experience.
IntelliResponse is among the companies that will be demoing their technology at FinovateSpring in San Francisco in May. To learn more about the event, and to save your spot, visit our FinovateSpring page here.
anthonyuchung 