Fiserv Shakes Up How Banks Interact with Their Customers

This post is part of our live coverage of FinovateFall 2014.

Fiserv demonstrated how it is helping banks communicate with their customers:

“Fiserv is demonstrating what next generation customer-to-bank interactions will look like, particularly in a mobile-first world. The ‘App of the Future’ innovation based on the Mobiliti™ platform assembles three distinct consumer interaction methods – Live Chat, Secure Mailbox & Messaging,  and Click-to-Call – and makes them contextual (i.e. providing context information to the representative of the bank as part of the interaction). All inside the mobile banking application. 

This innovation has a number of benefits to consumers and financial institutions, including: increased efficiencies of interactions, more secure than various existing authentication methods, and portrays the banks’ brand as helpful, modern, and compelling.”

Presenting: Andy Barnett, Sr. Technical Sales Consultant, Mimi Joy, Mobile Account Specialist, and David Carr, Innovations Manager

Product Launch: September 2014

Metrics: $4.81B revenue in 2013, 21,000 associates worldwide, 14,500 financial institutions and business clients worldwide

Product distribution strategy: Direct to Business (B2B), through financial institutions

HQ: Brookfield, WI

Founded: July 1984

Website: fiserv.com

Twitter: @Fiserv

Alumni News– August 20, 2014

• CUneXus improves loan acceptance by 68% over 2013 for Educational Employees CU.

• With Simple’s 2.0 mobile app update, users can send paper check payments via mobile.

• ID Analytics names Daniel Rawlings as Chief Revenue Officer.

• Essent Guaranty offering lenders access to rate quotes through an interface with D+H’s MortgagebotLOS.

• ThreatMetrix selected as one of CIOReview100s Most Promising Technology Companies.

• EyeVerify and Zumigo selected for Wells Fargo’s accelerator.

• Expensify integrates with Uber’s API to launch SmartRides feature.

• PayNearMe and SIMI partner to offer cash collection services to US government agencies.

• Kony launches MobileFabric to Accelerate Speed of Delivering Great Enterprise Mobile Apps.

• PayPal announces access to its One Touch mobile payment solution. Join PayPal in San Francisco for FinDEVr this fall.

• Cartera Commerce unveils new website.

• Wallaby Financial launches CardBase and The Card Guide, opening its credit card database to the public.

• National Real Estate Investor features Realty Mogul CEO and co-founder, Jilliene Helman.

• Forex Brokerz talks about the beta release of Darwinex’s social trading platform.

• peerTransfer tops $1 billion in international education payments, announces 500th client.

• Bloomberg.com features Venmo, Fiserv’s Popmoney, and Dwolla in column on Millennials and mobile payments.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Alumni News– August 14, 2014

• Fiserv and DBS win Asian Banker Technology Implementation award.

• Expensify enables in-app report comments to make annotations directly on expense reports.

• Merchants using WordPress now have access to two new payment gateways: Dwolla and PayPal Express Checkout.

• Bank Innovation takes a look at how “Pay with Venmo” will impact mobile e-commerce.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Alumni News– July 15, 2014

• How Big is the Braintree SDK? PayPal’s Acquisition Launches Toolkit Reboot.

• Fiserv partners with ChannelNet to provide self-service options for LoanLink borrowers.

• MasterCard introduces its MasterPass e-commerce technology in South Africa.

• Upstart Business Journal features Taulia.

• TSYS‘ ProPay partners with ThreatMetrix to provide fraud prevention solutions to its customers.

• Top Image Systems announces appointment of Lyron Bentovim to CFO.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Alumni News– July 10, 2014

• Optimal Payments announces partnership with Oink.

• Braintree releases v.zero SDK, featuring support for Pay with PayPal.

• Bank Innovation highlights leaders at Ripple, LoopPay, Finect, and Fiserv in its list of 30 key innovators in fintech.

• Segmint named a Preferred Vendor of MAGNET Global Network.

• Holvi preps to launch into Irish marketplace.

• doxo named one of Washington State’s 100 Best Companies to Work For 2014 by Seattle Business magazine.

• Think Advisor features the different approaches of 3 robo-advisors: Betterment, Personal Capital, and Wealthfront.

• Cachet Financial Solutions prices Initial Public Offering.

• DoubleBeam’s GoPago POS system is enabling Slyde, a mobile commerce beacon-enabled shopping app.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Alumni News– June 30, 2014

• BBVA announces partnership with Visa to bring host card emulation (HCE) functionality for contactless payments for its Wallet app.

• Teachers Federal Credit Union ($4.9 billion in assets) to deploy Fiserv DNA platform.

• Monitise on the Move: Helping Banks Enable Commerce.

• TradeSlide rebrands as Darwinex.

• Lending Club moves closer toward an initial public offering.

• ID.me’s partnership with Overstock.com to add first responders.

• Millionaire Corner features Nutmeg and FutureAdvisor as examples of “productive and easy” online investing.

• Free Enterprise interviews Betterment CEO Jon Stein.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Alumni News– June 25, 2014

• Kreditech raises $40 million in series B round.

• Charge! LoopPay launches its iPhone ChargeCases.

• Fiserv announces new partnerships and renewals with four credit unions.

• Navy FCU chooses Select Mobile Money prepaid mobile app from Cachet Financial Solutions.

• P2Binvestor adds three Colorado companies to its portfolio in June.

• Ian McKenna examines how Yseop’s artificial intelligence can help financial advisors.

• Vaamo launches Goal-Based Savings Platform on Invite-Only Basis.

• Oink (formerly VirtualPiggy) and SafetyPay partner to enable Oink to accept local payments as they expand into Europe and Latin American markets.

• ReadyForZero launches API to enable partners to deploy its debt-management platform on their own sites.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Alumni News– June 20, 2014

• BillGuard expands internationally, now available in Australia, New Zealand and the UK.

• Simple speeds up money transfers: 1 business day for xfers from Simple and 3 business days for xfers into Simple.

• Credit Sesame attracts 1 million + users to enroll in its free ID theft protection service.

• Tradeshift CEO interviewed for Fox Business News.

• American Banker talks about Check in its feature on the role of mobile bill pay in helping banks retain customers.

• Fiserv announces that its CUnify account processing platform will be deployed by United Credit Union.

• The National Bank (TNB) in Palestine signs deal with Temenos to replace current platform with T24.

• Check announces billpay partnership with Direct Energy.

• Gremln raises $100,000 as participant in SixThirty Accelerator Program.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News– May 21, 2014

• Expensify’s new mobile release now lets you use the Wingman feature on your phone.

• InComm launches mobile platform for mobile wallet providers and merchants.

• Heckyl opens for business in London.

• Cortera launches new receivables management tool, Cortera Open Receivables.

• Pymnts.com interviews Chris Larsen on how Ripple Labs simplifies B2B payments.

• Wallaby Financial teams up with CreditCards.com to launch WalletUp.

• FutureAdvisor raises more than $15 million; seeks to grow team.

• Fiserv to participate in University of Connecticut Business School’s Financial Accelerator Program.

• Credit Sesame earns spot on the 2014 Red Herring Top 100 Most Promising Companies list for North America.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News– May 19, 2014

• Geezeo announces HTML5-inspired redesign of mobile PFM app.

• Dashlane raises $22 million; announces 2 million users, $1 billion in transactions enabled.

• Raymond James Bank N.A. chooses Fiserv for extensive enterprise banking.

• MasterCard to acquire Indian payments processor, ElectraCard Services, for undisclosed amount.

• Kony releases new Mobile Backend-as-a-Service
  (MBaaS) to reduce the cost and complexity of building enterprise mobile apps.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.